{"id":295,"date":"2022-04-21T06:39:41","date_gmt":"2022-04-21T05:39:41","guid":{"rendered":"https:\/\/promatis.com\/ch\/unternehmen\/support\/"},"modified":"2024-01-02T13:12:28","modified_gmt":"2024-01-02T12:12:28","slug":"support","status":"publish","type":"page","link":"https:\/\/promatis-test.de\/ch\/unternehmen\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_color=\"rgba(255,255,255,0.88)\" background_image=\"\/.\/ch\/wp-content\/uploads\/2022\/06\/iStock-6932154781.jpg\" background_blend=\"overlay\" custom_padding=\"24vh||24vh||true|false\" custom_padding_tablet=\"10vh||10vh||true|false\" custom_padding_phone=\"10vh||10vh||true|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Support\" use_icon=\"on\" font_icon=\"&#xe052;||divi||400\" icon_placement_tablet=\"\" icon_placement_last_edited=\"on|phone\" image_icon_width_phone=\"0px\" _builder_version=\"4.23.1\" _module_preset=\"64099fc9-a5a7-4fae-9775-2989cc7b4954\" header_text_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" custom_margin=\"|||-58px|false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"|||0px|false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" header_font_size_tablet=\"47px\" header_font_size_phone=\"26px\" header_font_size_last_edited=\"on|phone\" body_font_size_tablet=\"24px\" locked=\"off\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22%93,%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93}\" sticky_enabled=\"0\" icon_placement_phone=\"\"]<\/p>\n<p>Wir wissen, wie wichtig f\u00fcr die Anwender einer Software die pers\u00f6nliche Erreichbarkeit des technischen Supports ist. Kompetent, zuverl\u00e4ssig und schnell unterst\u00fctzen wir unsere Kunden bei allen Fragen zu unseren Softwarel\u00f6sungen und Services.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\"mailto:support@promatis.de?subject=Supportanfrage\" button_text=\"Kontaktieren Sie uns\" _builder_version=\"4.17.6\" _module_preset=\"default\" button_text_size_tablet=\"\" button_text_size_phone=\"17px\" button_text_size_last_edited=\"on|phone\" global_colors_info=\"{}\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|on|off\" admin_label=\"Sektion\" module_id=\"de-particles\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" positioning=\"absolute\" position_origin_a=\"top_right\" z_index=\"2\" custom_padding=\"105px||105px||true|false\" custom_css_main_element=\"top:27%;||right: 5vw;||transform:translatey(-50%);||width: 400px;||height:700px;\" saved_tabs=\"all\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_color=\"gcid-7723d21f-a845-4aa9-80d5-c253c761b874\" custom_padding_tablet=\"\" custom_padding_phone=\"\" saved_tabs=\"all\" global_colors_info=\"{%22gcid-7723d21f-a845-4aa9-80d5-c253c761b874%22:%91%22background_color%22%93}\"][et_pb_row column_structure=\"1_3,1_3,1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Telefonisch \" use_icon=\"on\" font_icon=\"&#xe090;||divi||400\" icon_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"46px\" _builder_version=\"4.20.2\" _module_preset=\"default\" header_level=\"h6\" header_font=\"|600|||||||\" header_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" header_font_size=\"18px\" header_line_height=\"1.4em\" body_text_color=\"gcid-c6f431bb-c707-4cf7-b974-4620955dba08\" body_font_size=\"16px\" body_line_height=\"1.3em\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22icon_color%22%93,%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22header_text_color%22,%22body_link_text_color%22%93,%22gcid-c6f431bb-c707-4cf7-b974-4620955dba08%22:%91%22body_text_color%22%93}\"]<strong>Tel.:<\/strong> +41 44 244 34 10[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"E-Mail\" use_icon=\"on\" font_icon=\"&#xe076;||divi||400\" icon_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"46px\" _builder_version=\"4.20.2\" _module_preset=\"default\" header_level=\"h6\" header_font=\"|600|||||||\" header_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" header_font_size=\"18px\" header_line_height=\"1.4em\" body_font_size=\"16px\" body_line_height=\"1.3em\" body_link_font=\"||||on||||\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22icon_color%22%93,%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22header_text_color%22,%22body_link_text_color%22%93}\"]Direkt an unseren <a href=\"mailto:support@promatis.ch?subject=Supportanfrage\">Support<\/a>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Erreichbarkeit\" use_icon=\"on\" font_icon=\"&#xe06b;||divi||400\" icon_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"46px\" _builder_version=\"4.20.0\" _module_preset=\"default\" header_level=\"h6\" header_font=\"|600|||||||\" header_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" header_font_size=\"18px\" header_line_height=\"1.4em\" body_font_size=\"16px\" body_line_height=\"1.3em\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22icon_color%22%93,%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22header_text_color%22,%22body_link_text_color%22%93}\"]<\/p>\n<p>Werktags von 09:00 bis 17:00 Uhr<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.6\" _module_preset=\"default\" custom_padding=\"5vh||||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text ul_item_indent=\"35px\" _builder_version=\"4.19.5\" _module_preset=\"default\" custom_margin=\"||-10px||false|false\" global_colors_info=\"{}\"]<\/p>\n<p>Um Ihr Anliegen schnellstm\u00f6glich bearbeiten zu k\u00f6nnen, teilen Sie uns bitte idealerweise folgende Details mit:\u00a0<\/p>\n<ul>\n<li>Instanz\/Umgebung<\/li>\n<li>User in der Anwendung (Anmeldename)<\/li>\n<li>Zust\u00e4ndigkeit\/Rolle<\/li>\n<li>Navigationspfad bis in die Maske\/Seite, f\u00fcr die Unterst\u00fctzung ben\u00f6tigt wird<\/li>\n<li>Name der Maske\/Seite<\/li>\n<li>Fehlermeldung<\/li>\n<li>Beschreibung des Anliegens<\/li>\n<li>Aussagekr\u00e4fte Screenshots zum Anliegen<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wir wissen, wie wichtig f\u00fcr die Anwender einer Software die pers\u00f6nliche Erreichbarkeit des technischen Supports ist. Kompetent, zuverl\u00e4ssig und schnell unterst\u00fctzen wir unsere Kunden bei allen Fragen zu unseren Softwarel\u00f6sungen und Services.Tel.: +41 44 244 34 10Direkt an unseren SupportWerktags von 09:00 bis 17:00 Uhr &nbsp;Um Ihr Anliegen schnellstm\u00f6glich bearbeiten zu k\u00f6nnen, teilen Sie uns [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":289,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-295","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/pages\/295"}],"collection":[{"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/comments?post=295"}],"version-history":[{"count":0,"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/pages\/295\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/pages\/289"}],"wp:attachment":[{"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/media?parent=295"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/wp-json\/wp\/v2\/dipi_cpt_category?post=295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}