{"id":454,"date":"2022-04-21T06:39:41","date_gmt":"2022-04-21T04:39:41","guid":{"rendered":"https:\/\/promatis.com\/ch\/company\/support\/"},"modified":"2024-01-03T12:45:37","modified_gmt":"2024-01-03T11:45:37","slug":"support","status":"publish","type":"page","link":"https:\/\/promatis-test.de\/ch\/en\/company\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_color=\"rgba(255,255,255,0.88)\" background_image=\"\/.\/ch\/wp-content\/uploads\/2022\/06\/iStock-6932154781.jpg\" background_blend=\"overlay\" custom_padding=\"25vh||25vh||false|false\" custom_padding_tablet=\"10vh||10vh||true|false\" custom_padding_phone=\"10vh||10vh||true|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Support\" use_icon=\"on\" font_icon=\"&#xe052;||divi||400\" icon_placement_tablet=\"\" icon_placement_last_edited=\"on|phone\" image_icon_width_phone=\"0px\" _builder_version=\"4.23.1\" _module_preset=\"64099fc9-a5a7-4fae-9775-2989cc7b4954\" header_text_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" custom_margin=\"|||-58px|false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"|||0px|false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" header_font_size_tablet=\"47px\" header_font_size_phone=\"26px\" header_font_size_last_edited=\"on|phone\" body_font_size_tablet=\"24px\" locked=\"off\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22%93,%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93}\" sticky_enabled=\"0\" icon_placement_phone=\"\"]<\/p>\n<p>We know how much the personal availability of tech support matters to software users. We support our customers with competence, reliability and speed in all questions about our software solutions and services.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\"mailto:support@promatis.de?subject=Support%20request\" button_text=\"Contact us\" _builder_version=\"4.17.6\" _module_preset=\"default\" button_text_size_tablet=\"\" button_text_size_phone=\"17px\" button_text_size_last_edited=\"on|phone\" global_colors_info=\"{}\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|on|off\" admin_label=\"Sektion\" module_id=\"de-particles\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_color=\"RGBA(255,255,255,0)\" positioning=\"absolute\" position_origin_a=\"top_right\" z_index=\"2\" custom_padding=\"105px||105px||true|false\" custom_css_main_element=\"top:27%;||right: 5vw;||transform:translatey(-50%);||width: 400px;||height:700px;\" saved_tabs=\"all\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_color=\"gcid-7723d21f-a845-4aa9-80d5-c253c761b874\" custom_padding_tablet=\"\" custom_padding_phone=\"\" saved_tabs=\"all\" global_colors_info=\"{%22gcid-7723d21f-a845-4aa9-80d5-c253c761b874%22:%91%22background_color%22%93}\"][et_pb_row column_structure=\"1_3,1_3,1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"By Phone\" use_icon=\"on\" font_icon=\"&#xe090;||divi||400\" icon_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"46px\" _builder_version=\"4.20.2\" _module_preset=\"default\" header_level=\"h6\" header_font=\"|600|||||||\" header_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" header_font_size=\"18px\" header_line_height=\"1.4em\" body_text_color=\"gcid-c6f431bb-c707-4cf7-b974-4620955dba08\" body_font_size=\"16px\" body_line_height=\"1.3em\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22icon_color%22%93,%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22header_text_color%22,%22body_link_text_color%22%93,%22gcid-c6f431bb-c707-4cf7-b974-4620955dba08%22:%91%22body_text_color%22%93}\"]<strong>Phone:<\/strong> +41 44 244 34 10[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Email\" use_icon=\"on\" font_icon=\"&#xe076;||divi||400\" icon_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"46px\" _builder_version=\"4.20.2\" _module_preset=\"default\" header_level=\"h6\" header_font=\"|600|||||||\" header_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" header_font_size=\"18px\" header_line_height=\"1.4em\" body_font_size=\"16px\" body_line_height=\"1.3em\" body_link_font=\"||||on||||\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22icon_color%22%93,%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22header_text_color%22,%22body_link_text_color%22%93}\"]Directly to our <a href=\"mailto:support@promatis.ch?subject=Support%20request\">support<\/a>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Availability\" use_icon=\"on\" font_icon=\"&#xe06b;||divi||400\" icon_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" image_icon_background_color=\"RGBA(255,255,255,0)\" image_icon_width=\"46px\" _builder_version=\"4.20.0\" _module_preset=\"default\" header_level=\"h6\" header_font=\"|600|||||||\" header_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" header_font_size=\"18px\" header_line_height=\"1.4em\" body_font_size=\"16px\" body_line_height=\"1.3em\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22icon_color%22%93,%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22header_text_color%22,%22body_link_text_color%22%93}\"]<\/p>\n<p>From 09:00 AM to 5:00 PM on weekdays<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.6\" _module_preset=\"default\" custom_padding=\"5vh||||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text ul_item_indent=\"35px\" _builder_version=\"4.19.5\" _module_preset=\"default\" custom_margin=\"||-10px||false|false\" global_colors_info=\"{}\"]<\/p>\n<p>In order to process your request as quickly as possible, please provide us with the following details if possible:<\/p>\n<ul>\n<li>Instance\/environment<\/li>\n<li>User in the application (login name)<\/li>\n<li>Responsibility\/role<\/li>\n<li>Navigation path to the mask\/page for which support is needed<\/li>\n<li>Name of the mask\/page<\/li>\n<li>Error message<\/li>\n<li>Description of the request<\/li>\n<li>Statement forces screenshots to the concern<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We know how much the personal availability of tech support matters to software users. We support our customers with competence, reliability and speed in all questions about our software solutions and services.Phone: +41 44 244 34 10Directly to our supportFrom 09:00 AM to 5:00 PM on weekdaysIn order to process your request as quickly as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":448,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/pages\/454"}],"collection":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/comments?post=454"}],"version-history":[{"count":0,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/pages\/454\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/pages\/448"}],"wp:attachment":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/media?parent=454"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/dipi_cpt_category?post=454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}