{"id":430,"date":"2022-04-21T06:38:16","date_gmt":"2022-04-21T04:38:16","guid":{"rendered":"https:\/\/promatis.com\/ch\/managed-services-support\/service-excellence\/"},"modified":"2024-01-03T12:40:31","modified_gmt":"2024-01-03T11:40:31","slug":"service-excellence","status":"publish","type":"page","link":"https:\/\/promatis-test.de\/ch\/en\/managed-services-support\/service-excellence\/","title":{"rendered":"Service Excellence"},"content":{"rendered":"

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PROMATIS looks back on more than 30 years of successful work as a service and implementation partner of global market leader Oracle. Customers benefit from the unique combination of Oracle expertise, digitalization and business process know-how. We cover operation, maintenance and further development of the solutions.<\/p>\n

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PROMATIS Managed Services & Support<\/h3>\n

are characterized by high service quality and high economic efficiency as well as a transparent and scalable (up + down) service model based on ITIL\u00ae. Proven process models, fair service level agreements and the use of Best Practice solutions contribute to this.<\/p>\n

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To guarantee a smooth transfer of the services to be outsourced, we define customer-specific onboarding processes based on established Best Practice procedures.<\/p>\n

If necessary, we extend the existing system documentation with graphical business process models. For this purpose, we rely on proven tools from our partner Horus<\/a>. In this way, we reduce service costs and make it easier for everyone involved to get started.<\/p>\n

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Service for every need<\/h2>\n

Dedicated service managers with clearly defined tasks are available to provide high-quality services:<\/p>\n

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This is how we guarantee excellent service for all Oracle products, whether as standard or custom solutions.<\/p>\n

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Service Excellence goes far beyond the simple fulfillment of core service promises: We want to inspire our customers and provide them with exactly the services they need. This is what we at PROMATIS base our actions on:<\/p>\n