{"id":428,"date":"2022-04-21T06:38:07","date_gmt":"2022-04-21T04:38:07","guid":{"rendered":"https:\/\/promatis.com\/ch\/managed-services-support\/"},"modified":"2024-01-03T12:39:43","modified_gmt":"2024-01-03T11:39:43","slug":"managed-services-support","status":"publish","type":"page","link":"https:\/\/promatis-test.de\/ch\/en\/managed-services-support\/","title":{"rendered":"Managed\u00a0Services & Support"},"content":{"rendered":"

[et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.23.1\" _module_preset=\"4945789a-15cf-4b98-84dd-4caecd0b6bb0\" background_color=\"rgba(255,255,255,0.2)\" background_image=\"https:\/\/promatis.com\/wp-content\/uploads\/2023\/01\/iStock-11533853061.jpg\" background_blend=\"overlay\" custom_padding=\"23vh||23vh||false|false\" custom_padding_tablet=\"10vh||10vh||true|false\" custom_padding_phone=\"10vh||10vh||true|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Managed Services & Support\" use_icon=\"on\" font_icon=\"||divi||400\" icon_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" icon_placement_last_edited=\"on|phone\" image_icon_width_phone=\"0px\" _builder_version=\"4.23.1\" _module_preset=\"64099fc9-a5a7-4fae-9775-2989cc7b4954\" header_text_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" header_line_height=\"1.3em\" body_font=\"||||||||\" image_icon_custom_margin_tablet=\"8px||||false|false\" image_icon_custom_margin_phone=\"0px||||false|false\" image_icon_custom_margin_last_edited=\"on|tablet\" custom_margin=\"|||-58px|false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"|||0px|false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" header_font_size_tablet=\"47px\" header_font_size_phone=\"28px\" header_font_size_last_edited=\"on|phone\" body_font_size_tablet=\"24px\" locked=\"off\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22%93,%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93}\" sticky_enabled=\"0\"]<\/p>\n

Tailor-made services that breathe:<\/strong> Managed Services & Support is the modular solution that gives customers the freedom to claim only the services they really need. Instead of a long-term fixed service scope, PROMATIS provides for dynamic adjustments of the Managed Services & Support products to the actual demand.<\/p>\n

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We offer our services for Oracle solutions (Applications, Infrastructure, Technologies) for the cloud as well as for on-premises implementations or hybrid models. The spectrum of services ranges from the ongoing maintenance and further development of the software and cloud services to the practical user helpdesk to monitoring, administration and tuning of the application systems and databases.<\/p>\n

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The composition of a customized, breathing service solution<\/h3>\n

With Managed Services and Support for Oracle standard applications and custom developments, companies only ever hand over as much responsibility as meets their goals and preferences.<\/p>\n

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The PROMATIS service models<\/h2>\n

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Flexible support services as required: We provide the desired services either on-site or remotely.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\"Service Framework\" use_icon=\"on\" font_icon=\"||divi||400\" icon_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" _builder_version=\"4.17.6\" _module_preset=\"f7f99247-ae75-4b75-86ef-a9afe834acf7\" header_font=\"|600|||||||\" header_text_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" header_font_size=\"24px\" body_font_size=\"17px\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22icon_color%22,%22body_link_text_color%22,%22icon_color%22,%22body_link_text_color%22,%22icon_color%22%93,%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93}\"]<\/p>\n

In a framework agreement, regulations are defined for the type of services, for response times and provision services.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\"Service Level Agreement\" use_icon=\"on\" font_icon=\"||divi||400\" icon_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" _builder_version=\"4.17.6\" _module_preset=\"f7f99247-ae75-4b75-86ef-a9afe834acf7\" header_font=\"|600|||||||\" header_text_color=\"gcid-32812186-bc94-4de4-814c-2bf202477fd5\" header_font_size=\"24px\" body_font_size=\"17px\" body_link_text_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22icon_color%22,%22body_link_text_color%22,%22icon_color%22,%22body_link_text_color%22,%22icon_color%22%93,%22gcid-32812186-bc94-4de4-814c-2bf202477fd5%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93}\"]<\/p>\n

PROMATIS is able to offer comprehensive service level agreements with predefined service descriptions, response times as well as fixed prices for version updates and upgrades.<\/p>\n

[\/et_pb_blurb][et_pb_image src=\"https:\/\/promatis.com\/wp-content\/uploads\/2023\/02\/Diagramm-Promatis_EN.png.webp\" title_text=\"Diagramm-Promatis_EN.png\" _builder_version=\"4.19.5\" _module_preset=\"default\" width=\"100%\" module_alignment=\"center\" custom_padding=\"25px||||false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.1\" _module_preset=\"4945789a-15cf-4b98-84dd-4caecd0b6bb0\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.17.1\" _module_preset=\"default\" custom_padding=\"0px|||||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.0\" _module_preset=\"996ef886-91de-4a9c-94e7-ea1c71b9e7ed\" header_2_line_height=\"1.4em\" custom_margin=\"||5vh||false|false\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"29px\" header_2_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p>\n

The PROMATIS service levels \u2013 maximum flexibility<\/h2>\n

Depending on customer requirements, we offer individual service solutions combined from the following building blocks:<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_5,1_5,1_5,1_5,1_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" disabled_on=\"off|off|off\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_padding=\"0px||0px||true|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_5\" _builder_version=\"4.17.4\" _module_preset=\"default\" background_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" border_radii=\"on|10px|10px|10px|10px\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22background_color%22%93}\"][et_pb_text content_tablet=\"<\/p>\n

Bronze<\/strong><\/p>\n

Silver<\/strong><\/p>\n

Gold<\/strong><\/p>\n

\" content_phone=\"<\/p>\n

Basis packages<\/span><\/strong><\/p>\n

Bronze
<\/strong>Silver
<\/strong>Gold<\/strong><\/p>\n

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Basic packages<\/strong><\/p>\n

Bronze
Silver
Gold<\/p>\n

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Standard<\/strong><\/p>\n

Comfortable<\/strong><\/p>\n

Sporty<\/strong><\/p>\n

Sporty+<\/strong><\/p>\n

\" content_phone=\"<\/p>\n

Reaction times<\/strong><\/span><\/p>\n

Standard
<\/strong>Comfortable
<\/strong>Sporty
<\/strong>Sporty+<\/strong><\/p>\n

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Reaction times<\/strong><\/p>\n

Standard
Comfortable
Sporty
Sporty+<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.17.4\" _module_preset=\"default\" background_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" border_radii=\"on|10px|10px|10px|10px\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22background_color%22%93}\"][et_pb_text content_tablet=\"<\/p>\n

Flexible extensions of standard business hours<\/strong><\/p>\n

\" content_phone=\"<\/p>\n

Service times<\/strong><\/span><\/p>\n

Flexible extensions of standard business hours<\/strong><\/p>\n

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Service times<\/strong><\/p>\n

Flexible extensions of standard business hours<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.17.4\" _module_preset=\"default\" background_color=\"gcid-0becd5ff-19fc-4653-a221-c8c75771a987\" border_radii=\"on|10px|10px|10px|10px\" global_colors_info=\"{%22gcid-0becd5ff-19fc-4653-a221-c8c75771a987%22:%91%22background_color%22%93}\"][et_pb_text content_tablet=\"<\/p>\n

Very low<\/strong><\/p>\n

Low
<\/strong><\/strong><\/strong><\/p>\n

Medium
<\/strong><\/strong><\/p>\n

High<\/strong><\/p>\n

\" content_phone=\"<\/p>\n

Scope of effort<\/strong><\/span><\/p>\n

Very low
<\/strong>Low
<\/strong><\/strong><\/strong>Medium
<\/strong><\/strong>High<\/strong><\/p>\n

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Scope of effort<\/strong><\/p>\n

Very low
Low
Medium
High<\/p>\n

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Flatrate for a fixed price<\/strong><\/p>\n

<\/strong>Billing on demand<\/strong><\/p>\n

\" content_phone=\"<\/p>\n

Price models<\/strong><\/span><\/p>\n

Flatrate for a fixed price<\/strong><\/p>\n

<\/strong>Billing on demand<\/strong><\/p>\n

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Price models<\/strong><\/p>\n

Flatrate for a fixed price
Billing on demand<\/p>\n

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Our focus<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\"4.17.6\" _module_preset=\"996ef886-91de-4a9c-94e7-ea1c71b9e7ed\" custom_margin=\"0px||||false|false\" global_colors_info=\"{}\"]<\/p>\n

The PROMATIS Managed Services & Support portfolio focuses on Oracle application and technology solutions, but we also provide extensions for customer-specific system components. Environments can be deployed on-premises, in the cloud or hybrid.<\/p>\n

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Oracle Cloud Applications<\/a><\/p>\n

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Custom Oracle Systems<\/p>\n

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Oracle NetSuite<\/a><\/p>\n

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PaaS<\/p>\n

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Oracle E-Business Suite<\/a><\/p>\n

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Oracle Cloud Infrastructure<\/p>\n

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With our customized services, we ensure business continuity: we make sure that business processes run smoothly, keep the business software in use up-to-date at all times, and make targeted enhancements.<\/p>\n

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Service Excellence \u00e1 la PROMATIS<\/a><\/h3>\n

Thanks to our concept for sophisticated service excellence, we find the right solution for every need.<\/p>\n

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Tailor-made services that breathe: Managed Services & Support is the modular solution that gives customers the freedom to claim only the services they really need. Instead of a long-term fixed service scope, PROMATIS provides for dynamic adjustments of the Managed Services & Support products to the actual demand.We offer our services for Oracle solutions (Applications, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":160,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-428","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/pages\/428"}],"collection":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/comments?post=428"}],"version-history":[{"count":0,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/pages\/428\/revisions"}],"wp:attachment":[{"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/media?parent=428"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/promatis-test.de\/ch\/en\/wp-json\/wp\/v2\/dipi_cpt_category?post=428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}